The following presentations from the VAGARA 2009 Conference are available
to be downloaded in PDF format by clicking on the title of each presentation.
LEAN into Records Management: Improving Processes Daily - Rising from the manufacturing world, Lean and Six Sigma together sought to relieve the great pressure point of achieving both quality and speed. The goal is to improve customer satisfaction by delivering them a better product or service faster. Lean, as applied in the services world, is a business improvement methodology that achieves the fastest, most effective rate of improvement in customer satisfaction, cost, quality, and process speed. In the two morning sessions, Jennifer McClain and Leon Reynolds will provide an overview into how Lean works and the steps needed to implement it into your Records Management processes. Following their presentation, attendees will have a better understanding for the need of a balanced process that can help their agency or department to focus on improving RM service quality.
Jennifer McClain & Leon Reynolds, LEAN, Northrop Grumman
Marketing Records Management: Getting and Keeping Employees Interested! - Caroline Walters will discuss her experiences in marketing records management to large decentralized organizations. She will share what has worked and what has not to keep people thinking about records management and how records management can be FUN! Having worked with county and municipalities in North Carolina, the University of North Carolina at Chapel Hill, and now at the University of Virginia, she has developed ways of keeping employees interested in records management and actually getting them to follow the rules. Right-Click here and select "Save Target As ..." to download music file add-on for the Jeopardy Game.
Caroline Walters, University Records Officer, University of Virginia
Enterprise Content Management - An overview of Enterprise Content Management (ECM) functionality, the business case that supports its need, and industry best practices related to its implementation. Special emphasis will be placed on how ECM supports electronic records management requirements. The presentation will include a status if where efforts around ECM stand in the Commonwealth.
Jim Clements, IQ Business Group, formerly eVisory Consulting
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